
Passive Loyalty
A new understanding of loyalty is challenging brands to get smarter about how they can generate brand enthusiasts.
A new understanding of loyalty is challenging brands to get smarter about how they can generate brand enthusiasts.
As more products become Internet-enabled and digitalized, consumers are selectively rejecting supposedly improved products and services, opting for simpler, cheaper, and sometimes more functional versions instead.
Empathy is becoming a driver of innovation and revenue, and a point of differentiation for products, services, hiring practices, and branded experiences.
As robots’ utility moves into the home and the workplace, they are being given more human-like interfaces, and even micro-personalities.
Entrepreneurs, businesses, and institutions are increasingly fearful about not being able to keep up with competitors’ approaches to innovation.
To simplify daily life, people are shedding their excess “stuff,” seeking pared-down experiences and even ways to unclutter their digital identities.
Consumers are becoming wary of innovations that frame themselves as the “next big thing.”
A global shift toward individualism has led to a surge in side businesses and a renewed appreciation for what makes people unique.
As a consequence of eroding trust in media and institutions, people are engaging in a personal quest for the truth based on direct observation and face-to-face interaction.
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